Service recaps are required from campuses and provide Central with a way to track and manage issue trends, helps with training and development, give honor to Dream Teamers who are going above and beyond, and finally, provides a way to track and manage needs at a campus.
These are the sections reported on in the recaps:
- Campus, service time, and date
- People who served for the services, which are pulled from PCO.
- Any transition issues and whether the transitions were user/tech issues
- Team shout-outs and notes
Any issues reported in the recap are followed up with the team leader and are added to the production support system, if they are issues related to equipment that needs repair.
ΒΆ Example Report
This is an example of a report that is emailed to campus leaders.
